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Limited Lifetime Warranty Details

Limited Lifetime Warranty

We have a “Lifetime Limited Warranty” on all underhood products except for A/C compressors, which have a 1-year limited warranty. All auto repairs performed in our facility are backed by a 12-month/12,000-mile labor warranty.

Auto glass installations are guaranteed not to leak for as long as you own your car.

Heat Transfer Limited Lifetime Warranty

Bushey Radiator & Auto Glass Midland, Inc. warrants its passenger car and light truck complete radiators, condensers, heater cores and evaporator cores to be free of defects in material and workmanship for as long as the original purchaser owns the vehicle in which the radiator was originally installed. This limited warranty covers any complete units or parts installed and/or distributed by Bushey Radiator & Auto Glass Midland, Inc. This warranty does not include labor of any kind and materials not furnished by Bushey Radiator & Auto Glass Midland, Inc. or any charges for such labor and materials. This warranty is limited to the original purchaser and is not transferable.

This limited warranty does not apply to complete radiators that have been:

  • Altered by parties other than Bushey Radiator & Auto Glass Midland, Inc. in any way so as to, in our sole judgment., negatively affect the performance and/or function.
  • Subjected to misuse, abuse, negligence or operating conditions other than those for which such equipment was designed.
  • Subjected to use in a vehicle other than those for which such equipment was specifically designed (i.e. fleet, performance, farm, off road).

This limited warranty does not cover damage to connection threads stripped during installation. Credit will not be issued for damage caused by improper installation.

This limited warranty does not cover the physical or chemical effects of water, steam, or other liquids, gases or agents present in the system or operating environment of the equipment, or failure of the vehicle warning system.

Also, cost of labor and any additional parts and antifreeze required to complete installation of a replacement radiator are not covered by this limited warranty.

Claims for engine damage caused by overheating will be denied. Warning lights and/or gauges are provided in all vehicles in order to warn operators of overheating conditions long before engine damage occurs. Bushey Radiator & Auto Glass Midland, Inc. is not responsible for radiator damage due to operator negligence.

This limited warranty is extended to and is enforceable by only the original purchaser and is in lieu of all other warranties expressed or implied, including warranties implied by law and warranties of merchantability and fitness.

Bushey Radiator & Auto Glass Midland, Inc. will not be responsible for incidental and consequential damages of any kind resulting from the purchase or use of its products. This includes, but is not limited to, towing, car rental, lost wages, hotels, meals, etc.

The purchaser’s remedy is limited to repair or replacement of any part (at a repair facility of their choice), which, upon return and examination to Bushey Radiator & Auto Glass Midland, Inc. is found to be defective. The purchaser’s remedy does not include any labor, material, or transportation charges for the removal, shipping, or replacement performed.

Removal of any tag, label, or other means of manufacturer’s identification will void this warranty. Claims for A/C system damage will be denied, as it is the certified installer’s responsibility to insure that the system is in proper operating condition following the required repairs.

This limited warranty gives you specific legal rights and you may also have other RIGHTS THAT VARY from state to state. Some states do not allow limitations on how long AN IMPLIED WARRANTY LASTS so the above limitation may not apply to you. Some states do NOT ALLOW the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

All parts submitted for warranty consideration must be returned with all transportation expenses collect.

All risk of loss or damage passes to the customer once the goods are in the possession of the freight carrier.

Warrantor:
Bushey Radiator & Auto Glass Midland, Inc
124 Waldo Ave.
Midland, Mi. 48642
(800) 322-9149

Compressor Oil Chart

Compressor Oil Chart

This page offers a handy reference chart for compressor oil type & viscosity.  Please note that this chart is provided as a reference only with no warranty expressed or implied, and Bushey Automotive is not responsible for any damage or loss arising from the use of this chart.

compressoroilchart

Merchandise Returns

Merchandise Returns

There are a number of reasons why you may need to return a part you purchased from us. The following information outlines how we treat different situations. Regardless of why you are returning a part, please contact us or call us toll-free at 1-800-322-9149 to discuss the options available to you.

Can I return parts that I don’t need?

Yes, assuming they have not been installed. To return the parts, contact us as described above Mon-Fri 7am-5pm ET and we will issue a return merchandise authorization number. Then you can proceed to arrange for your parts to be returned. You are responsible for return shipping charges. Once we have received the parts and verified that they are in good, resellable condition, we will issue a refund, less an 18% restocking/repackaging fee. When contacting us regarding a return please have your invoice number so we can reference your order.

The parts I ordered were damaged in transit.

If you are there when the delivery company delivers your part(s) and you notice that your package has been damaged, simply refuse the shipment due to damage. Contact us right away by Web or phone Mon-Fri Friday 7am-5pm ET so we can get a replacement shipped out right away.

If you have received your part(s) and the damage was not obvious until package was open, simply contact us so we can arrange for pick-up of your damaged part(s) and ship out another part(s) as soon as possible.

In either case, we will bill the replacement part to your credit or debit card until we receive the damaged unit back. Once receieved, we will issue full credit back to you. In cases of merchandise damaged in transit, you are not responsible for return shipping. When making inquiries about a damaged part(s) please have your invoice number so we can reference your order.

The part I received doesn’t appear to be the right one for my application.

If you have received part and you have a concern over whether it’s really the part you need, contact us right away. We will help you figure out if you have the right part or not, and if you don’t, we will work with you to get you the right one.

Responsibility for return shipping costs in these situations is decided on a case-by-case basis, since there are a number or factors to consider. In the event that the returned part shows evidence of damage, and we determine (at our sole discretion) that such damage is the result of attempting to install an incorrect part, there is a high probability that no refund or exchange will be authorized.

For any other questions regarding our merchadise return policies, feel free to contact us through our Web site, or by phone.

Are Your Products New or Remanufactured?

Are Your Products New or Remanufactured?

All of the products we sell are brand new, unless otherwise specified. In many cases, the products you buy from Bushey Automotive are actually O.E.M., which means that they’re built by the same manufacturer as your original part.

We offer quality auto parts from OEMs like AC Delco as well as a wide range of high-quality parts from reputable after-market manufacturers such as Visteon, GMB, and Genera.

What do terms like remanufactured and refurbished mean and how are they different?

The point that all of these terms have in common is that when you buy such an item, it is not brand-new from the factory. At some point in the product’s life, it has been returned and restored to working condition. The difference between these terms lies in what was done to the item to restore it for resale and what kind of warranty or guarantee may apply.

Remanufactured parts are generally the most thoroughly restored available, a close second only to brand new. Only the OEM or an OEM-authorized facility can remanufacture parts. The process includes completely disassembling the product and replacing parts which are worn or likely to wear out soon. In most cases, the process also includes any upgrades or enhancements which are now standard on new parts. Then the part is reassembled and put through the same testing and quality processes as a new part before being repackaged with all the documentation and accessories that normally accompany a new part. A remanufactured part is generally backed by the manufacturer’s full warranty.

Recertified parts are those which are first tested by the manufacturer to reveal any deficiencies, and then those problems are corrected. The product is then tested to ensure like-new performance before being repackaged for sale. Whereas remanufacturing involves a complete tear-down and rebuild, recertification only corrects those issues revealed through testing. A recertified part may have been sold new, but returned unused. Other scenarios which may lead to a part being recertified are display models, or parts which were returned for reasons other than defect. Because only OEMs or their authorized facilities normally perform recertification, such parts often carry the full manufacturer’s warranty.

Refurbished parts go through the same general process as remanufactured parts. The primary difference is that the work is performed by an unauthorized third-party facility which may not have access to OEM technical data, proprietary upgrades, and testing. This is not to say that refurbished parts are neccessarilty inferior; on the contrary, most companies which refurbish parts do a very good job and back their work with some form of warranty.

Reconditioned parts are subject to a wide range of restoration techniques, and there doesn’t seem to be any sort of standardization of processes throughout the industry. In some cases, reconditioning can mean the same thing as refurbishing; in others, it involves much less. Some companies’ reconditioned parts are put though simple tests to make sure the product works, then cleaned up and repackaged for sale. While reconditioned parts are often the least expensive options, they usually offer the lowest common denominator in terms of quality control, and some consumers choose to avoid them for that reason.

Helpful Tips

Helpful Tips
This page offers some helpful tips for the do-it-yourselfer to get the best results out of your repairs. Please note that these tips are provided with no warranty expressed or implied, and Bushey Automotive is not responsible for any damage or loss arising from improper installation.
RB-measure2How do I measure my radiator?
Radiator measurement diagram
The first step in measuring is to determine whether you have a downflow or crossflow radiator. A downflow radiator has tanks on the top and bottom (fig.1), and the coolant flows from the top tank to the bottom tank.
In a crossflow radiator, the tanks are on the sides (fig.2), and the coolant flows from one side to the other. Once you know what you have, you can start measuring. Standard measurements on a radiator are typically just those of the core itself (measurements A&B).
First measurement is always the height of the core between the tanks (measurement A).
Second measurement is always the width of the core (measurement B). Do not measure the top & bottom rails or the side channels because they will vary depending on manufacturer.

Third measurement is the depth of the core (measurement C). The easiest way is to insert a wire through the core until it becomes flush with the other side and mark the the depth with your thumb or finger, then pull the wire out and measure.
Fourth measurement is the header sizes (measurement D & E). This isn’t always needed, but it’s good to know what they are when inquiring about a radiator.

From here you should have all the necessary measurements to determine what radiator you have.

Can you provide me with installation instructions?
We have an extensive library of installation instructions for most of the products we sell, so this usually isn’t a problem. Once in a while we’ll run across something we don’t have instructions for; in these cases, the Internet or a repair manual such as those available from Haynes are generally your best options. Ask us at the time of purchase, and if we have them in our database, we’ll be more than happy to enclose some them when we ship your unit.

Do I need to flush my cooling system before installing new parts?
Although it’s generally a good idea to you flush your cooling system any time new parts are installed, it is not absolutely mandatory. We recommend every 2 years or 30k miles regardless of needed service even with or without long-life coolants. Proper and timely maintenance is key to a long-lasting cooling system.

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